Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.

To start a return, please submit a return request through the contact options available on our website.

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

DAMAGES AND ISSUES

Please inspect your order upon delivery and notify us through the contact options available on our website if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it as quickly as possible.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including:

  • Personalized or custom-made products

  • Used products

  • Products showing signs of wear, damage, or misuse

  • Gift cards

We reserve the right to refuse returns that do not meet these conditions.

EXCHANGES

We do not offer direct exchanges.

The fastest way to obtain a different item is to return the original item (if eligible) and place a new order once your return has been approved.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

The item must be returned in the same condition in which it was received, unused, in its original packaging, and accompanied by proof of purchase.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund.

Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.